How reviews work
Every review on our website is from a customer who paid for a video and received it. Here is how we collect and check them.
Who we ask
After a video is delivered, we email the account owner once to ask for a star rating and a few words. We ask every customer the same way, whatever they are likely to say, and we offer nothing in return. We never ask about a confidential video, and we do not ask about free videos.
What we check
A person on our team reads each review before it appears. We remove a review only if it names or identifies someone else, is abusive, offensive or unlawful, is spam or advertising, or is not about our service. We never remove or hold back a review because of its rating or because it is critical, and we never edit what a reviewer wrote.
What we show
Each review shows its rating, its words and the date we published it, marked as from a verified order. The reviewer chooses whether their first name and their organisation are shown; if they choose neither, it says "Verified customer". We show an average rating only once we have at least ten reviews.
Withdrawing a review
A reviewer can withdraw their review at any time, in one step, from the link in our email or from their account, and we take it off our website.
Questions about a review? Contact us.